Toys are us aren't just toys, they are ******* - Don't shop there!

Toys are us are a bunch of *******!!! I went to your store in Cavendish Square where i bought a 2000 piece puzzle. I paid using a gift card. However, the cashier who helped me swiped my gift card twice claiming that the first time she swiped the card, the transaction didn't go through. I proceeded to carry on with my shopping only to have my gift card declined when it should have had sufficient funds in it. I went to check the card at the info counter and it revealed that the card was debited twice at toys are us. I returned to your store and explained the problem and that's when the problem began. Your store manager (George) gave me a long story about how the funds had not cleared on your side so he could not authorise the reversal of funds back onto my cards even though my card was showing that toy are us had deducted money twice on my card. He gave me some story that it could only be reversed the next working day and it could take up to 7 working days for it to reverse back onto my card. I was unhappy with this arrangement as i was leaving Cape Town and not returning for a while. We came to a stalemate with me refusing to leave the store until I had my money. After all, I came into your store in good faith and paid you my money. This went on for a while by which point I had asked to be refunded for the puzzle itself as i no longer wanted it. I was in the store until 20:00 when George assured me that all my money had been refunded. This had inconvenienced me greatly as I could no longer do the rest of my Christmas shopping because all the stores were now officially closed and I was flying back to Joburg the next day. Anyways, I took my card and left being assured that my money was reversed. So imagine my horror when over a month later, I return to Cape Town and find that I still can't use my gift card because Toys are us has STILL NOT reversed my money!!! Please tell me what you call that if not THEFT!!!??? Toys are us has shamelessly acted in COMPLETE bad faith towards me as a customer. I'm disgusted by your service and behaviour! You gladly have taken my money and given me NOTHING in return! I would think that for a big company like yours, refunding R660 would be nothing to you but apparently not! It's beyond shameless! It's disgusting and a joke. This after I had to endure your store manager George threatening to physically throw me out of the shop because I refused to leave until he had reversed all my money back onto the card. George is a representative of toys are us, so if he ****, threatened, and stole my money, that means that Toys are us ****, threatened, and stole my money! All for WHAT? R660? The gift card was given to me just as that, a gift. And now toys are us has taken this beautiful gift that was given to me as appreciation and made it into something ugly as I'm unable to enjoy this wonderful gift given to me. You've made this whole experience really ugly for me never mind embarrassing as I had to endure having my gift card declined twice. You really an awful business. I don't expect to hear from you as I think you have any incentive to respond to such an angry message, but I just want you to know how you've ruined my experience of a lovely gift that was given to me.