The worst service ever
<p>Good day I am extremely upset. 2 weeks ago I went to laybye a bounce pram at your Park Meadows store. Today my husband goes there to make an additional payment only to be told that he has to take the pram out now, or pay an addition R500 when he does. No-one told us this item was on special and that this was what would happen. The day we went to purchase the item you guys were having a special on other prams and Park Meadows did not have stock. Your eastgate branch was also unhelpful. I am disgusted in the manner in which we were assisted and will NEVER support any of your stores again. I will be reporting this on hello peter and every other social media platform there is!!!!!!</p>
Hello Tasmin Tiffany Johnson,
Thank you for bringing this to our attention.
Kindly note that we will be escalating the complaint further onto the area manager so that they are able to investigate further. Once feedback as been relayed, you will be notified.
Warm Regards,
The Toys R Us Team
Hello Tasmin Tiffany Johnson,
Thank you for bringing this to our attention.
Kindly note that we will be escalating the complaint further onto the area manager so that they are able to investigate further. Once feedback as been relayed, you will be notified.
Warm Regards,
The Toys R Us Team
Hello Tasmin Tiffany Johnson,
Kindly note that upon escalation , we have been advised that the promotional price was honoured in store.
We do apologize for any inconvenience caused.
Warm Regards,
The Toys R Us Team
Hello Tasmin Tiffany Johnson,
Kindly note that upon escalation , we have been advised that the promotional price was honoured in store.
We do apologize for any inconvenience caused.
Warm Regards,
The Toys R Us Team
Good day, you seem to be missing the point. The item was on laybye, which according to your terms and conditions must be paid in 3 months. We laybyed the item 2 weeks ago and upon going to the store yesterday were FORCED to pay the full outstanding amount. None of your *********** staff said the item was on special. What if I Did not have the funds to pay? I have NEVER, EVER experienced such pathetic service before. Although the special price was adhered to the fact that we had to pay immediately is ridiculous!!!!!!
Good day, you seem to be missing the point. The item was on laybye, which according to your terms and conditions must be paid in 3 months. We laybyed the item 2 weeks ago and upon going to the store yesterday were FORCED to pay the full outstanding amount. None of your *********** staff said the item was on special. What if I Did not have the funds to pay? I have NEVER, EVER experienced such pathetic service before. Although the special price was adhered to the fact that we had to pay immediately is ridiculous!!!!!!
Since nobody feels the need to make contact with me regarding your ****py service I am now taking this matter to the consumer ombudsmen!!!
Since nobody feels the need to make contact with me regarding your ****py service I am now taking this matter to the consumer ombudsmen!!!
Hi Tasmin Tiffany Johnson,
Thank you for your message,
Kindly note that we will request for the Regional manager to make contact with you.
Warm Regards,
The Toys R Us Team.
Hi Tasmin Tiffany Johnson,
Thank you for your message,
Kindly note that we will request for the Regional manager to make contact with you.
Warm Regards,
The Toys R Us Team.
I am very pleased to say that the area manager Craig went out of his way to attend and resolve my issue. Thank you
I am very pleased to say that the area manager Craig went out of his way to attend and resolve my issue. Thank you
Hello Tasmin Tiffany Johnson,
Thank you so much for the feedback on resolving your complaint.
Warm Regards,
The Toys R Us Team
Hello Tasmin Tiffany Johnson,
Thank you so much for the feedback on resolving your complaint.
Warm Regards,
The Toys R Us Team