TP
Tersia P

1 reviews | Active since Jan 2017

01 Jan 2017, 23:20

The grinch who stole christma

<p>My mom Bought 3 nerf guns for my sons for Christmas gifts in November. When opening them on Christmas Eve we found that 2 is not working and jamming the bullets. As we where at the coast at the time we could not exchange and had to wait to get back to midrand. So basically no Christmas prezzies.</p> <p>took it to woodmead toys r us on the 30th of december, such bad bad bad service!</p> <p> </p> <p>the customer before me paid while the cashier was on the phone with a difficult customer, let customer left and after ending the call the cashier said , "sjo, o that customer was talking so much, I didn't even print a slip.....</p> <p> </p> <p>then my turn, no slip no exchange! I asked to speak to the manager as it was gifts and I don't have a slip, but she couldn't even bother to come out of the office. She (Lebo) just send a message. When I insisted to talk to her, she came out with an extremely bad attitude, and said sorry no slip no exchange. I said I'll have to take the matter further, she just said, well then do so. </p> <p> </p> <p>At R599.00 per gun, you would expect atleast a try</p>

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Replies (1)
Toys R Us
Toys R Us's reply03 Jan 2017, 09:38
Official

Hello Tersia ,

Many thanks for reaching out to us.

We humbly do apologize for the manner in which you were addressed by the manager and we will be escalating this complaint onto the area manager so that they are able to investigate further.

Once feedback as been relayed , we will be in contact with you.

Warm Regards,

The Toys R Us Team.