Terrible experience at ToysRUs Woodmead

<p>I would like to bring the following to Head Office's attention of the terrible customer experience encountered at the ToysRUs Woodmead.</p> <p> </p> <p>1. Items not scanning at cash register</p> <p>2. Informed items do not have the same barcode as the price on shelves (even though I double checked the codes to ensure it is the same)</p> <p>3. Barcode on shelf deviously removed by staff whilst trying to resolve the pricing of the one item</p> <p>4. Credit card machines not working</p> <p>5. Insufficient change in cash register</p> <p> </p> <p>I wanted to purchase multiple toys when I was informed that 2 of the 3 items did not scan on the system at the pay teller. After going to the shelf where the price was displayed, I was told that the barcode did not correlate to the barcode on the item and the prices would need to be obtained from the warehouse system. The price for the one item was higher than the price displayed on the shelf and I therefore replaced this item with another item that had the same barcode as the price on the shelf. I went back to the teller to pay for the items. I was then informed again that the price of the one item is not the same as the shelf and we returned to the shelf to compare the barcodes when I noted that someone had deviously removed the barcode from the shelf (that was there a few minutes earlier). To correct the price on the system took in excess of 20 minutes. Furthermore when I wanted to pay, none of the credit card machines were working (as my card was working at 2 different suppliers before and after I went to ToysRUs). I then paid cash and was informed they did not have enough change in the cash register.</p> <p> </p> <p>This reflects very poorly on ToysRUs that it gives the impression that this store does not want business from customers, that customers should rather support other stores that have better controls in place and that customers will have a better customer experience elsewhere.</p>