Terrible customer service / false advertising….

To whom it may concern I am no fan of posting on social media, but unfortunately you leave me know choice. I placed an online order Friday 27th of November 2020 for two happy deer bouncers and six packets of wipes. Up until today I am still waiting for delivery / or feedback. For the past 2 weeks I have been phoning your so called customer service number *** on a daily basis without any success as no one answers your phone after holding the line for 20 to 30 minutes I normally just put the phone down. I have send two emails on the 09th and the 11th to *** yet again no feedback. I filled in an online enquiry on your webpage *** this week Monday 14 December yet again no feedback, this message was also posted eight on you Toys R Us facebook page again without any feedback. I prefer to do online shopping as I have twins and it is not that easy to go out and do shopping myself. On your webpage it clearly states that online orders will take between 4 to 7 working day, this is false advertising…. Please do not bother to phone me to apologise I want to collect my items from your Cape Gate store before Christmas or I want my money back. And please do not tell me you do not have stock of this items as I checked your stores already and there is more than enough stock. Please note that I will keep on posting this message until I get proper feedback. Order #*** Thank You Teresa Gunter