Terrible customer service
<p>We received terrible customer service from Toys R Us in Atterbury Value Mart. We wanted to exchange a playgym as we received exactly the same one at a baby shower. I did not have the original tillslip, but I did have the speedpoint slip that served as a proof of purchase. The manager, Roelf Roux, refused to help us or accomodate us in any way. He was rude and disrespectful towards us. All the other shops were willing to exchange doubles that we received at a baby shower for us, except Toys R Us. I will never shop here again. </p>
Hello Nadia,
Thank you so much for reaching out.
Kindly note that we will be escalating this complaint further onto an area manager so that they are able to investigate this complaint further.
Once feedback has been relayed they will be in contact with you.
Warm Regards,
The Toys R Us Team.
Hello Nadia,
Thank you so much for reaching out.
Kindly note that we will be escalating this complaint further onto an area manager so that they are able to investigate this complaint further.
Once feedback has been relayed they will be in contact with you.
Warm Regards,
The Toys R Us Team.