Simply total and complete incompetence. Why bother trying to purchase from them online.

I Tried to place an order online at Toys R Us. I put in my email address and the regulation password but was informed it was incorrect, it wasn't but went onto the Change My password window anyway. After 15 minutes I had not received the email so redid the process. I have now waited over an hour for the email, but noting has arrived. I further went onto the Whatsapp site to talk to a "Champion" as instructed by a lady on their contact center as she could not help. 20 minutes later I received a message Hi this is Chinelle. How can I make you smile today. Great it looks like I have finally managed to get through to someone. I typed in my situation. That was 25 minutes ago, still no reply. Why am I actually wasting my time trying to talk to Toys R Us After 20 minutes a "champion responded