Short delived missing items

On Monday 6th July I received from the company I work for a beautiful Bounce Travel System Stroller (Chevron). The box was completed sealed and when I got home to unpack the gift I noticed that the front wheels of the strollers were not amongst all the other parts.<br> <br> I immediately called the branch at Canal Walk and spoke to a gentleman by the name of Shabir.<br> who told me that I would have to collect the wheels myself. I found this totally ridiculous as I was in Green Point and I was not going to fetch them especially if it was not my fault.<br> <br> For the past few days he has told me that he will get somebody to drop the wheels off. I suggested to him that I would collect the wheels myself if Toys r us gave me a gift voucher for R200. This was declined.<br> I also called their Head office in Durban who they promised that senior management would call me and up to now have not heard from anybody.<br> <br> I feel that this is not good customer service and wish to warn other people out there not to use their facilities..