Shockingly poor customer service

On Tuesday, 8 Dec 2020, I received my delivery from Toys R Us, via Skynet. However, upon opening the box, I discovered that one item was missing. I sent an email to the Toys R Us customer service team informing them of the error.

Having not received a response, I called the Toys R Us customer service hotline on Wednesday morning, 9th Dec. I was told that they would follow up with Skynet and get back to me. I did not receive an communication from them that day.

On Thursday, 10 Dec, I phoned the customer service hotline again to find out if they tracked down my missing item. I was told that they only contacted Skynet on Thursday morning and were waiting for a response.

On Friday, 11 Dec, after numerous unsuccessful attempts to contact the customer service team by telephone, I sent another email asking for assistance. I also cced the Skynet customer service email address. I have still not received any responses.

This is shocking service. I've had to initiate all communications. And I still do not have my missing item, 3 days after informing Toys R Us of the error. Perhaps I will be contacted by their management after posting this review. We live in hope.