SHOCKING SERVICE FROM MANAGER

My husband bought our 7 year old the Nexx laser tag guns from Toys R for Christmas. Upon opening it we discovered the guns are faulty (won't work even after inserting batteries). He took it back to the Clearwater Branch and dealt with the manager - Thando. My husband explained the situation to her thinking she would go get another box, open it and front of him and ensure the product works. Instead she gave him attitude and asked if he wants his money back or what? My child answered her and said he wants another gun please. She waved them away and told them to go look for it . They walked off appalled by her attitude and searched everywhere. Eventually returned to her and indicated they cannot find it. She responded that "oh well then there's no stock". Unbelievable. One would expect a certain level of sympathy and helpfulness especially from manager and especially when dealing with a situation where YOUR toy was faulty! Needless to say, 7 hours later my hubby is still driving around trying to track down this product which our child is so heartbroken about. Tell me Thando, could you not have checked your system for stock at another branch? Or offered an apology? Anything? SHOCKING! You dont deserve that title and I hope management deals with you appropriately!