Shocking experience in fourways toys R us

GOOD DAY.. I wanted to pay for a gift for my son at Toys R us yesterday morning 16 July 2020 at around 10 a.m

THERE was no one at the tills.

My friend and I went to this lady standing with the man in the picture I attached. She looked like a Toys R Us employee.

The MAN then said he is busy with " his" customer and she did not even answer so we walked away and I thought I mistakenly thought the lady was Toys R Us staff.

After a while still no one at the tills then I realized the lady standing with the man was actually staff and the man ****.

I thought perhaps then he was selling policies to her as since we entered the store they were talking or perhaps he was a "boyfriend" of hers.

.. Then I went again.. To ask her spesificaly as she WAS CLEARLY a employeee and I asked her for help or to send someone to the tills so that I can pay for a gift for my SON as I saw no other sales assistant at the tills after waiting a few minutes.

She again kept quiet. And then the man started screaming like crazy on me that he is busy with "her"..suddenly he said "He is a customer now "...and I have no right to interrupt them.. And he went crazy. . I then said there is no one at the tills... I simply want her to call help.

She just stayed quiet all the time. Then the man started screaming on me approaching me and made me feel threatened by his aggressive nature and I said I'll record him and took my phone out.

My 2 ladies friends run out the store to call security guards as it looked as if he was going to attack me.

5 Security guards came to help and try to calm him down.He kept on with a load voice now stating that "he is the customer"...he needs to be helped first.. The lady staff member said " she could loose her job for this".

I left as I felt unsave but went to the tills by then there came someone to help me. Corleen my friend told me that he spoke about Huggies after he made a scene at the tills again where I was trying to just pay for my 5 year old son's birthday present as they had system malfunctioning at the tills. I had to wait. I'm requesting Toys R Us to look at the store video of everything yesterday morning in Fourways Mall Toys R Us. From.10 am the morning.

The man did not buy anything when he left empty handed at the store .I realized that perhaps he was selling your Staff member some product.

Never the less the staff member could just have said... "excuse me let me call someone to go to the tills"

I had to leave without my child's gift as they took 2 payments from my account as they stated there was a mulfunctioning but the transactions will be reversed... .

I also attach the report and they said there will be a reversalal from the bank... Within 24 hours.

On the store video you will see I walked away from the aggressive man. I was at the tills when he started screaming again and the one staff lady, she might have been the Manager (as no one was wearing name tags) called the security guard to remove him from the Store and he refused still to go at the till making a commotion. I got the impression they knew him.

I therefore left as he made us feel threatened as women in th store.

He was lieing about that he was a "customer" and I was interrupting his conversation...you will clearly see on the Store video their interactions. THE staff member was actually his "client" or girlfriend even.

I have a strong background IN THE RETAIL INDUSTRY for many years and could not believe what happened to me yesterday in the store. He then started with ****** remarks. HEREWITH attached first the picture I took of where he stood with the staff member before they were approached a second time.

I took this photo after I realized he **** and the lady standing next to him Is staff member of Toys R Us and I could approach her to get help at the tills.

Please note I took a short video as I needed to get away from him..The store video will show more of his actions after I left to the tills.

Herewith ATTACHED AS WELL is the Reference nr of the other witness statement another lady wrote on the Toys R Us website.

I'll appreciate your investigation into this matter.

The video attachment is to big is there another way I can send it? Kind regards colette joubert