shocking after sales service

<p>We went to Nelspruit toys r us on the 15th of May and bought R24 000 baby furniture cash. We live in Komatipoort which is 90km from nelspruit, it is a distance to drive just to follow up. We were told it would take two weeks for the bedroom in a box to be brought up from somewhere and then delivered to us. The delivery only arrived on the 25th of June, the bed in the set was broken and we sent it back, the management at the nelspruit branch was skeptical and not very helpful, but eventually agreed to the return of the bed. After being **** to about time frames etc, I got hold of the regional manager, he was very understanding and helpful, but ultimately the bed only arrived on the 2nd of August - I waited almost 4 months for the bed for my baby nursery. </p> <p>I asked the regional manager how I will be compensated for my time and patience as this was not my fault nor my doing - he said after I have the baby he will contact me and I can go to the branch and collect a voucher.</p> <p>5 weeks after the birth of my baby, I had still not heard anything from them - I called the regional manager on the 29th of September and left a message, he eventually returned my call the next day and said that he'd forgotten about us and would call the nelspruit management to make up a special package and a voucher. I told him I would be going to nelspruit on the 10th of October. He said that he would organise it and then get back to me to confirm that everything was set up - I never heard from him again. </p> <p>On the 10th of October, with my 7 week old baby in tow; we went to the nelspruit branch to collect the compensation as per my discussion with the regional manager. </p> <p>You can imagine to my great annoyance, the management at the nelspruit branch were not aware of anything and we had to wait around while he called the regional manager and find out what was going on. </p> <p>Eventually, after about 15mins, the manager came to us with a discovery bag, the kind that discovery gives free to the shops to distribute at no cost, and a voucher for R250. </p> <p>I told the manager to call the regional manager again, because a R250 voucher is an insult considering all the stress and anxiety that the company had put me through during my pregnancy and after.</p> <p>The manager called and said that the regional manager said take it or leave it because that's all we are getting and we can takeit further. </p> <p>I am very insulted by the way that this situation was handled by the regional manager as well as the manager. I bought the bedroom in a box at 5 months pregnant so that I cold start setting up my baby nursery and do everything in a timeous manner - but due to this absolute shocking after sales handling of our purchase and lack of communication on their part, I was only able to set up my nursery 22 days before my delivery - that is not ideal and was through no fault of my own. </p> <p>Then, after being very patient and understanding, I get compensated with a free gift (at no cost to them) & a R250 voucher - that is an insult considering that we did spend a lot of money that day and it was so poorly handled.</p> <p>I feel that a decent compensation should have been given as well as a proper apology from all involved! </p> <p>Toys R Us have lost very good customers because they don't care about their customers.</p>