Sent away - Poor service

I purchased a drone for my son for Christmas and it seemed like there was an issue with its movement. So I went to Toys R Us in Somerset Mall and explained. They said I can stop it but the lady assistant said they don't have stock. We then had to ask if she can call other branches to find out who has stock that we can go to to get it sorted. After waiting quite a while, and having to ask the other assistant what is happening, she came and said we can go to Tygervalley to do an exchange. She just started helping other customers while I had to stand and wait for her to complete her assisting me. I found this very unprofessional and ********* of her to do. No apology or excuse as to why I had to wait so long. This was on 28 December. I then drove all the way to Tygervalley Centre where a mvery friendly, helpful and very intelligent lady called Haylene promptly assisted me. She even went as far as attempting to check the drone for me and got assistance from a fellow colleague as well. I must thank her for the wonderful service she delivered and the fact that she showed empathy for what happened. I then later was just curious and asked if Somerset Mall have stock, which she confirmed that they do have. So there you have it,...The assistant at Somerset Mall obviously did not want to assist or didn't see it as important to try sort out my issue, but was quick to send me to another branch. Shame on her. There was two ladies working at the tills there on 28 Dec and I am very dissatisfied with the service from this branch. Clearly Haylene is great at what she does cause the result speaks for itself. And I hope you will deal with the quality of service at the Somerset Mall store.