****/Poor Service/Theft

I purchased educational items for my kids 4 days before the lockdown however on the day my order was meant to be delivered I was told the CEO of the courier company informed Toys R Us that they will no longer make the deliveries as promised. I then requested I refund and an employee by the name of Bianca said this was not an issue and because I bank with FNB maybe refund would take about 3 days. This was in March well over a month.

They then reached out about 2 weeks ago requesting my banking details which I sent however I’ve follow up several times on email but had no response.

This is very bad and unacceptable. In times like these one will expect companies to do right by their customers. I want and need that money.