lS
louisa S

1 reviews | Active since Feb 2013

01 May 2017, 18:43

Sale? Flea Market Style?

<p>babies r us sale selling character clothing - sale ends today. I went to this store 3 times during the long weekend - every day I was assured they would fix the store up - looks a total mess and they would unpack all the items - so I decide to be nice and fair despite me driving twice to this store already nearly 45km. Arrange with Lebo to come today at 9am as did other customers that heard me ask them nicely to please unpack and fix the store so we can shop and buy . Oh no - this morning arrive at 9am everything is still in boxes and nothing has been done. They have the gall to moan there is no sales or customers yet the store is in a total mess, the pricing on most items is non existent as the label machine is not working and then we I decide to empty the boxes so I can now shop and select my items all 6 staff members just look at me? Why could they not just unpack and do the job quickly and efficiently since there is no customers? Now I get told they dont have hangers? Really go look at the mess in the other areas of the shop there is hangers on the floor. Do I not then have to hear them talking about me to other customers when I return - sorry this is not on and I expect an apology and some disciplinary action to be taken as I was more than patient and "nice" for 3 days! Not today! Dont moan when sales are down or retrenchments happen as it has in the last years with a lot of your stores - ungrateful lot!</p>

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Replies (1)
Toys R Us
Toys R Us's reply02 May 2017, 12:02
Official

Hello L Sygo

Thank you so much for reaching out to us.

We humbly do apologize for this experience, In addition to your complaint via hello peter we have received and escalated your email this morning.

Warm Regards,

The Toys R Us Team