LL
Lindi L

1 reviews | Active since Apr 2016

12 Dec 2017, 13:41

Ride On cars

I was looking for a ride on car for my little girl for Christmas - because oh my goodness how amazing would it be - However i called all around to find out where i can get assistance in getting one - What store would have one? but the customer service desk was so rude to me so oi called 2 stores and the 2 people i spoke with was so rude to me - I said that i was looking for the one for 999.10 that was advertised on the site - In turn the guy said no the only have one for 3000 so i said look i wish but i cant afford it and the guy just hung up i called back thinking that it was a mistake but the man said yes lady i told you we don't have that- I mean really - How rude is that! So i get this kind of treatment because im looking for something and no one is willing to help - I am very very disappointing and let down by the service that i had received Can i please please please get some assistance in locating a little ride on car - that is all i ask

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Replies (5)
Toys R Us
Toys R Us's reply13 Dec 2017, 10:27
Official

Dear Peer Lindi Loots,

Many thanks for reaching out to us.

We must apologize for this experience. Kindly provide us with the full description of the ride on that you are looking for and we will advise henceforth.

Regards,

The Toys R Us Team

LL
Lindi L's update13 Dec 2017, 10:49
Reviewer Update
Good day - Please see the product codes : ********** (6V White Sports Coupe Ride On) or ********** (6V Red Ride On) or ********** ( 6V Blue Sports Coupe Ride On) or ********** (6V Red Sports Coupe Ride On) they are all selling for R999.10 - Please let me know where i can find one.
Toys R Us
Toys R Us's reply14 Dec 2017, 11:46
Official

Dear Peer Lindi Loots,

Thank you for the response.

Kindly be advised that we have enquired internally with stores and unfortunately , Our stores physically do not have stock on hand of this item. Kindly also note that this line is discontinued hence we will not be replenishing stock on this line.

Warm Regards,

The Toys R Us Team.

LL
Lindi L's update14 Dec 2017, 11:54
Reviewer Update
so this is then false advertising on your part as it can still be seen on your website. So i went through all of the nonsense and rudeness when someone could have notified me from the start - Really disappointing in you guys - You can not even provide me with a list of alternatives to what is advertised - What poor customer service - If i had to deal with this query i would most definitely not respond with we are discontinued - But alternatively we have these products available - What a shame i suggest a little more compassion and empathy rather than just blatant - We dont care this is no longer stocked - What a sad sad customer experience.
Toys R Us
Toys R Us's reply14 Dec 2017, 12:32
Official

Dear Peer Lindi Loots,

We must apologize for upsetting you as this was not our intention but rather wanted to bring this to your attention.

Kindly be advised that , the item does have a “sold out” call out on the website hence the item is not being falsely advertised. we will contact our online team to ascertain if this item can be removed. Unfortunately we don’t have any alternative ride on cars at that price point but we do have a quad bike , *** RIDE-ON QUAD BIKE , currently retailing at R999.90. please let us know if you would like us to advise on availability within your region.

Regards,

The Toys R Us Team