KM
Kim M
1 reviews | Active since Mar 2011
17 Mar 2016, 06:15
Returns
I recently purchased an Elsa frozen doll from Mall at Redds Centurion only to find out the doll does not sing the entire song. I had a really dissapointed 6 year old and asked to return the doll . The staff was very understanding and allowed me to choose other items instead, I have a happy child and I'm very pleased with the service. There was no arguments just a simple return providing the sale slip . Happy customer
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Toys R Us's replyOfficial
17 Mar 2016, 09:03Hello kimma,
Many thanks for reaching out and bringing this compliment to our attention.
Kindly note that we are pleased to here that you have had such a pleasant experience in store whilst returning your Product. Also take note that we will be escalating this complaint into the Area manager so that the store receives the Recognition that they do deserve.
Thank you for choosing Toys R Us
Warm Regards,
The Toys R Us Team.
Many thanks for reaching out and bringing this compliment to our attention.
Kindly note that we are pleased to here that you have had such a pleasant experience in store whilst returning your Product. Also take note that we will be escalating this complaint into the Area manager so that the store receives the Recognition that they do deserve.
Thank you for choosing Toys R Us
Warm Regards,
The Toys R Us Team.
Toys R Us's reply17 Mar 2016, 09:03
Official
Hello kimma,
Many thanks for reaching out and bringing this compliment to our attention.
Kindly note that we are pleased to here that you have had such a pleasant experience in store whilst returning your Product. Also take note that we will be escalating this complaint into the Area manager so that the store receives the Recognition that they do deserve.
Thank you for choosing Toys R Us
Warm Regards,
The Toys R Us Team.
Many thanks for reaching out and bringing this compliment to our attention.
Kindly note that we are pleased to here that you have had such a pleasant experience in store whilst returning your Product. Also take note that we will be escalating this complaint into the Area manager so that the store receives the Recognition that they do deserve.
Thank you for choosing Toys R Us
Warm Regards,
The Toys R Us Team.