Respect yours customers! but Respect your team aswell!

<p>I have been regularly visiting ToysRUS CenturyCity since I had my child last year in April. The service was very wonderful, the staff and management was quite nice people. Until sometime this year end of March, When I visited the store and I saw this gentlemen, who appears to have been a new manager, or supervisor, I have not yet had proper interactions with him, but every time I went to the store, (something I do every time I am in the centre), I saw him shouting all around the floor, expressing some arrogance and pride to his own staff, I thought to myself, let me ignore it, I can't recall the date, Hut it was sometime in April or begging of May, he seemd to be unaware that there are clients around, and that whenever he needs to address staff he must do it close doors, I have been working in the finance retail division myself, I knew how to treat my staff, the story gets worse! I went there on the 08th June as my daily routine when am there, I overhead him label his staff a "******", I must say, I thought it was a joke, until I turned around and saw the reaction of the staff, this time what offended me was no more the fact that he is doing what he does best and always (disrespecting staff and customers areound). It was a black guy he called a "****** ", now! Looking at the political discourse, so much tension caused by people labelling other people as animals, it's really pathetic and poor service! Why the hell is he doing it at his workplace? Is ToysRUs mandating him to do that? , I feel sorry for those people working there under such leadership, it just makes you wonder what he does, I will continue visiting Toys, no problem. And I will keep an eye as well on the treatment of the staff. For that matter, I am now employed in HR in my company, at some stage of my life I was a shopsteward, what I continue to see, is really pathetic. This is disappointing! </p>