EV
Emma V

1 reviews | Active since Jun 2013

18 Apr 2016, 15:17

Reggies in Bloemfontein Closing

Today I heard devastating news; Reggies in Northridge Mall and Mimosa Mall in Bloemfontein are closing. Leaving Bloemfontein with ToysRus, from your company group. I live in Fichardt Park and although the most convenient store to go to is ToysRus, I choose to drive 7km further to get to Reggies in Northridge Mall. One time I was looking for a small watering can the staff of Reggies in Northrige Mall immediately assisted me with the most pleasant attitude. Unfortunately they only had bigger watering cans so I went to ToysRus. At ToysRus two staff members were throwing a ball at one another and chatting, if I remember correctly the one was a manager of some sort. While searching through the isles I walked past these two staff members four times and also passed other staff members numerous times. Not once was I offered assistance and after 30 minutes I finally found a watering can. On my way to check out I passed the two staff members still throwing a ball to one another. I told the cashier about the \service\" received in the store, she rep**** that she only works at the till. I am saddened to see that employees who work hard are now being punished. "

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Replies (1)
Toys R Us
Toys R Us's reply19 Apr 2016, 09:22
Official
Hello Emma_V,

Many thanks for reaching out and providing us with feedback on our stores.

It is unfortunate that the Northridge Reggies and Mimosa Reggies will be closing down however this is a decision that has been well analyzed.

we will be escalating your concerns regarding the Bloemfontein toys r us and we do hope to see you in store once these concerns have been addressed by the Area manager.

Thank you for you continued support and for choosing Toys R Us.

Warm Regards,
The Toys R Us Team