1 reviews | Active since Aug 2013
Refuse refund
<p>i recently bought a preggy belt from Toys R us Menlyn, the lady who assisted me was very kind and helpful. Due to the fact that almost had a misscarraige i decided to get a support belt, the lady told me they do sell carewell products and i can have a look at it, she showed me the different sizes and i wasnt sure if that is what i wanted, she told me to try it and see if it would work, i bought the item friday evening to nine, i tried it on sunday morning the belt did sit as it showed on the packaging and it made me feel uncomfortable , i returned it to get a refund so that i can look for a better product, the manager refused to refund me. he said its like under wear and he wasnt able to refund me, he took the product back and gave me a voucher. My question is if they are not willing to take such items back why take it back and give me a voucher? if it is like underwear why label it as a belt. i dont have money to go and buy a another belt that is why i need my money back to look for a product that will assist me during this very diffucult pregnancy. I have never seen such poor service. All i want is my money back and not a voucher as i dont ever want to buy antyhing from toys r us.</p>
Hello Jennaeman,
Thank you so much for reaching out and for bringing this to our attention.
kindly note that we do appreciate you taking the time to feedback on your most recent experience in store. Please note that we will be escalating this complaint onto the area manager of the store so that he is in a position of investigating further.
Once feedback is made avail they will be in contact.
Warm Regards,
The Toys R Us Team,
Best regards,
Hello Jennaeman,
Thank you so much for reaching out and for bringing this to our attention.
kindly note that we do appreciate you taking the time to feedback on your most recent experience in store. Please note that we will be escalating this complaint onto the area manager of the store so that he is in a position of investigating further.
Once feedback is made avail they will be in contact.
Warm Regards,
The Toys R Us Team,
Best regards,
