refund within ur 14 day policy denied!

PATHETIC SERVICE : WESTGATE MANAGER BYRON <br> <br> According to your receipt 14 days are allowed to exchange or refund a purchase. Provided the item is unused, I have the receipt and its not a hygiene item.. UNLESS BYRON changed the policies.<br> A kids toy (pushing item that similar to a lawn mower) was bought the 30th at the cresta branch, it was taken back to westgate yesterday 4 a refund, Byron refused saying its used.. What the hell?? A gift for my daughters birthday 12th feb All damn criteria is met its not underwear.. I want my refund and someone needs to make this happen.. He refused 2 reason.. today is the 14th Feb is the last day for my refund 14 day EXCHANGE POLICY. Is this how the store managers serve clients.. Today is the last day to refund it so someone better make this happen !! FAST .I've been nothing but a loyal customer .. This changes how I feel towards ur brand.. Poor service is not acceptable!! I have rights as a consumer.. Does Byron even know about the CPA.. I AM A REGULAR CUSTOMER AND WILL NEVER SHOP AGAIN AT UR STORES!!! I WILL TELL ALL PARENTS ABOUT THIS. CALL ME.i will not be sent from pillar to post due to your *********** staff.. FIX THIS MESS.