1 reviews | Active since Apr 2018
Refund from Toys R Us
I bought a (1 Ride on sports Road) toy car at Toys R US Wonderboom Pretoria on the 05 March 2018 using my Debit card, the company took double the amount I was suppose to pay. They promised to refund me R1510.00 but am still waiting. When I confront them, they make promises again. Their contact details is ********** .
My contact number is as **********
Good Day ,
Thank you so much for reaching out to us.
Kindly allow us to investigate your complaint and we will revert soon.
Regards,
The Toys R Us Team
Good Day ,
Thank you so much for reaching out to us.
Kindly allow us to investigate your complaint and we will revert soon.
Regards,
The Toys R Us Team
Good Day ,
We must sincerely apologize for the experience thus far,
Upon Investigating the complaint internally , it has been brought to our attention that your initial payment for the purchase of the ride on was declined but however had gone through on your side and the second attempt to pay for the item was consensual after the cashier brought to your attention that no funds was received by Toys R Us and a reversal for the amount declined would duly be reversed back into your account. The Store manager has checked and double checked the days banking, balanced off and had contacted our bankers whom confirms that the declined amount was not received by Toys R Us, it was suggested to you to kindly contact your banker to enquire on the status of reversal.
Kindly provide us with a contact number on *** and we will get the store manager to call you regarding the enquiry.
Regards,
The Toys R Us Team
Good Day ,
We must sincerely apologize for the experience thus far,
Upon Investigating the complaint internally , it has been brought to our attention that your initial payment for the purchase of the ride on was declined but however had gone through on your side and the second attempt to pay for the item was consensual after the cashier brought to your attention that no funds was received by Toys R Us and a reversal for the amount declined would duly be reversed back into your account. The Store manager has checked and double checked the days banking, balanced off and had contacted our bankers whom confirms that the declined amount was not received by Toys R Us, it was suggested to you to kindly contact your banker to enquire on the status of reversal.
Kindly provide us with a contact number on *** and we will get the store manager to call you regarding the enquiry.
Regards,
The Toys R Us Team