Refund both Zingo products

We bought 2 Zingo hover board for our kids on 22/12/2021 from Polokwane Mall of the North for Christmas. We stay 65km from the above shop. Christmas came and the present were open. 1 Hover board was not functioning correctly. On the 26/12/2021 we went back to the store to complain that the poduct is not ****ioning correctly. A store assistant operated the hoverboard and said it is in working condition. So we went back to our home town. As soon as my child got on the hoverboard he noticed the product is still not functioning correctly. I only managed to go back to Polokwane on 11/01/2022 for a second time with the same product. I directly told the store manager to exchange the product but he refused and said it is not a Toys r us product. According to the store manager Lee it is not their product and that he will have to send the product to Zingo for a check. I told him directly I will not drive again to Polokwane if the product is going to be exchanged because by this time I have already drove 260 km back and forth with a faulty product. Monday 17/01/2022 I did a enquiry on the above product and got told the supplier can't get a part. On 18/01/2022 I got a call from a lady to tell me now they will exchange my product. I asked the lady how will I get the product and she said she will have to speak to management as they dont do deliveries. I am not willing to drive again to Polokwane. They can come take the other hoverboard as well as I can see that I am going to struggle with a product or to get parts. My child got a Christmas present he could not use. The lady who phoned me is a very rude lady by putting the phone down in a customers ear. Please refund both Zingo products I will shop the products elsewhere where I will get the proper service. I bought gifts worth R9510.24. Transaction number 199070. Toys r us sold me the Zingo product I gave my money to them not to Zingo.