RL
Rebeccah L
1 reviews | Active since Mar 2018
16 Mar 2018, 08:41
Refund
They deducted more of what I should pay,I sent proof of payment even today they haven't refund me. I call them weekly to check up and they always say you will definitely get it this week but that never happens.
Helpful (0)
Replies (3)0
Replies (3)
Toys R Us's replyOfficial
16 Mar 2018, 14:15Good Day,
Thank you for sharing your concerns with us.
We humbly do apologies for the service you have received this far. Please can you provide us with the store name as well as the staff member that was assisting you with your query, so that we are able to address your concern accordingly.
Kindest Regards
The Toys R Us Team
Best regards,
Toys R Us's reply16 Mar 2018, 14:15
Official
Good Day,
Thank you for sharing your concerns with us.
We humbly do apologies for the service you have received this far. Please can you provide us with the store name as well as the staff member that was assisting you with your query, so that we are able to address your concern accordingly.
Kindest Regards
The Toys R Us Team
Best regards,
RL
Rebeccah L's updateReviewer Update
18 Mar 2018, 10:29Hi
I did an online purchase and all the supporting documents was sent to Edna Radebe as a proof that I paid more but the matter was never resolved.
RL
Rebeccah L's update18 Mar 2018, 10:29
Reviewer Update
Hi
I did an online purchase and all the supporting documents was sent to Edna Radebe as a proof that I paid more but the matter was never resolved.
Toys R Us's replyOfficial
20 Mar 2018, 13:25Good Day Mam
Thank you so much for your response.
We will be investigating and escalating your complaint accordingly. Kindly be advised that we will be in touch with you.
Kindest Regards
The Toys R Us Team
Best regards,
Toys R Us's reply20 Mar 2018, 13:25
Official
Good Day Mam
Thank you so much for your response.
We will be investigating and escalating your complaint accordingly. Kindly be advised that we will be in touch with you.
Kindest Regards
The Toys R Us Team
Best regards,