Redeem a digital voucher
I visited Toys R Us – Cresta branch this past Saturday and was told I need a gift card as they do not accept the digital voucher.
Firstly my son was highly disappointed as it was his birthday in December and he was on holiday in PE and i only got to spend time with him this weekend after i had promised him I was going to get him something using the Digital voucher And it was embarrassing.
Good Day ,
Thank you so much for contacting us.
We must apologise for this experience , kindly note that we have investigated internally and the manager has confirmed that this could of been a miss communicated with staff and she has asked that you return to the store at your convenience to have the digital voucher redeemed.
We have also communicated this with Randgo.
Warm Regards,
The Toys R Us Team.
Good Day ,
Thank you so much for contacting us.
We must apologise for this experience , kindly note that we have investigated internally and the manager has confirmed that this could of been a miss communicated with staff and she has asked that you return to the store at your convenience to have the digital voucher redeemed.
We have also communicated this with Randgo.
Warm Regards,
The Toys R Us Team.