1 reviews | Active since Mar 2017
Quoted incorrect price
<p>On the 16th March 2017 i called the Toys r us store Canal walk just after 9am to find out the price and if they have stock of the Bambino Isofix Elite Car seat, i was quoted a price telephonically from Vuyani of R2999.90 i asked him twice if this was the price for the Isofix elite as i know this seat goes for about R3500 and he said yes its on promotion until the 30th April 2017. I called the same store today 17th March 2017 after 10am after 4 attempts I eventually get to speak to somebody and request a seat to be kept aside for me until this evening so i can collect and i give them the price i was quoted and the gentleman says nothe price is R3499.90. I asked to speak to a manager and get put through to Juanita who advises she will contact her area manager Charmaine Hugh regarding this matter. Juanita calls be back to advise me her area manager says they need to abtain the recording of the conversation which will take a minimum of 2weeks but she can's guarantee that she will be able to obtain it as she has had problems obtaining recordings before.</p> <p> </p> <p>firstly that is not my problem and secondly nobody apologised that I was given the incorrect price and was inconvienced after I has to waste my time making numerous calls to get hold of someone to get information and then I was still given the incorrect information.</p> <p> </p> <p>Can someone with experience and knowledge on these products please contact me. I am utterly disgusted with this service not only from the sales person but the area manager and store manager.</p> <p> </p> <p> </p>
Hello Talia Clayton.
Many thanks for reaching out to us.
We humbly do apologize for the experience thus far.
Kindly note that we will be escalating this complaint further.
Warm Regards,
The Toys R Us Team
Hello Talia Clayton.
Many thanks for reaching out to us.
We humbly do apologize for the experience thus far.
Kindly note that we will be escalating this complaint further.
Warm Regards,
The Toys R Us Team
Thank you so much as I feel like the manager and area manager think I'm lying yet how did I get the amount, colours and date that the promotion ends if their sales person did not give me that information???? I even went as far as to telling them to get the recording so that they can hear the conversation but they don't have faith in their recording system???? I work for a financial institution and will not be able to forward my recording to a third party due to our security policies. I'm utterly disgusted! What happened to the client comes 1st???? Listening to your client??? Has these basic client service principles just been thrown out the window or does your staff just not care????
Thank you so much as I feel like the manager and area manager think I'm lying yet how did I get the amount, colours and date that the promotion ends if their sales person did not give me that information???? I even went as far as to telling them to get the recording so that they can hear the conversation but they don't have faith in their recording system???? I work for a financial institution and will not be able to forward my recording to a third party due to our security policies. I'm utterly disgusted! What happened to the client comes 1st???? Listening to your client??? Has these basic client service principles just been thrown out the window or does your staff just not care????
I called your call centre this morning spoke to Prya who advised someone will contact me today as of 16:00 i am still waiting, I called again at 3pm to speak to her to hear if i can get any feedback and i've been transferred to 4 different client service consultants but none of them can assit.
IS SOMEONE EVER GOING TO CONTACT ME??????
I called your call centre this morning spoke to Prya who advised someone will contact me today as of 16:00 i am still waiting, I called again at 3pm to speak to her to hear if i can get any feedback and i've been transferred to 4 different client service consultants but none of them can assit.
IS SOMEONE EVER GOING TO CONTACT ME??????
Hello Talia ,
We do apologise for any inconvenience caused.
We have just spoken with the area manager and she will be contacting you before close of business today.
Thank you,
Warm Regards,
The Toys R Us Team
Hello Talia ,
We do apologise for any inconvenience caused.
We have just spoken with the area manager and she will be contacting you before close of business today.
Thank you,
Warm Regards,
The Toys R Us Team
Once again empty promises made!!!! I was called by Charmaine Hugh on 22/3/17 at 17:19 she was supposed to contact her regional manager and give me feedback the next day and I am still waiting! It's the 24th and I decide to call the contact telephone no back which she called me from @ 9:50 i spoke to Shiksha who advised she will email Charmaine and get her to call me back, @ 12:30 i call back again and get transferred to Alissa in Kimberly who doesn't know how to transfer me back and has no clue who Charmaine is either!
Can someone contact me to give me feedback please!
Once again empty promises made!!!! I was called by Charmaine Hugh on 22/3/17 at 17:19 she was supposed to contact her regional manager and give me feedback the next day and I am still waiting! It's the 24th and I decide to call the contact telephone no back which she called me from @ 9:50 i spoke to Shiksha who advised she will email Charmaine and get her to call me back, @ 12:30 i call back again and get transferred to Alissa in Kimberly who doesn't know how to transfer me back and has no clue who Charmaine is either!
Can someone contact me to give me feedback please!
Hello Talia ,
Thank you for letting us know.
We will escalate immediately and request that she contacts you.
Warm Regards,
The Toys R Us Team
Hello Talia ,
Thank you for letting us know.
We will escalate immediately and request that she contacts you.
Warm Regards,
The Toys R Us Team