1 reviews | Active since Nov 2016

11 Nov 2016, 12:56

****py Service & even worse return policy

<p>I bought a Leapfrog Epic and thought I bought games to go with it with some other toys. We got home only to find that the game does not work on my son's leapfrog or his leapTV. They refuse to to take it back according to them the box is damaged. They expect me to just walk away from a R299. They claim they "normally" inform customers. But clearly never told us.</p> <p>Guess where I will not spend any money this Festive season or any other time again. Thank god there's other shops like Toy Kingdom, Hamleys etc.</p>

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Replies (2)
Toys R Us
Toys R Us's reply11 Nov 2016, 16:12
Official

Hello Dionne ,

Thank you so much for reaching out,

Kindly note that we will be in contact with you shortly.

Warm Regards,

The Toys R Us Team

's update11 Nov 2016, 16:26
Reviewer Update

Craig - thank you for taking my call and your assistance.

I appreciate it.