Poor services

I am so infuriated as I type this email towards your unprofessionalism and lack of efficiency and service.

I ordered my son's play ground ride (Toys***) on the 25th March for his birthday (2/04/23) online and I have not been satisfied by the delivery process.

Aramex tracking has been on "out for delivery status" for 2 days now I enquired with one consultant on Friday( 31/03/23) by the name of Bry-lynne who assured me that delivery will be made before end of business that day. Seeing that delivery hasn't been made yet the following day I did a follow up and spoke to Julia and yet again assures me delivery will be made end of business day (01/04/23).

I guess that was yet another lie. It's the 2nd April, celebrating my son's birthday in a few hours without his playground ride on as his gift.

This was my first encounter with ToysRus online and is definitely going to be my last.

If order is not received by Monday please advise ways I can cancel order and claim a refund.