Poor service & false advertising

<p>The services delivery received from Toys R Us - Woodmead as a retailer is one that is appalling </p> <p>Payment for a 2-in-1 baby stroller was made last year, 20th December 2016, and we were advised that the pre-ordered promotional product will be in stock again this year in March 2017. Before the month of March we went back to the store to check if everything is still on track with the availability of the stroller, the manager contacted the buyer and it was confirmed that it will be available in March. March came and went and still no communication from the store on the stroller.</p> <p>We noticed the promotional booklet on the weekend of the 18th March, and it was stated that the stroller will now be available from the 1st April 2017. On Saturday 01 April 2017 we went to the store and the manager confirmed that the stock hasn't arrived and she doesn't know when it will arrive. The extended date of availability is now end of April 2017, and that's highly unacceptable. The manager speculated that the stroller is probably not available in Gauteng as yet, but still no effort was made to check if other branches have received stock and if we can get the stroller from them. We've been expected to accept this behavior like non-valued customers. All this time there has been no communication from the retailer, we are the one's going after them to follow up.</p> <p>When the payment was made my wife was six months pregnant, and nearly four month later we've been highly inconvenienced because the baby was born recently and no stroller is available. If we knew this is how things were going to unfold regarding this experience from Toys-R-Us we would have taken a different decision.</p>