POOR SERVICE AND TOTAL INCOMPETENCE
<p>I was in the Garden Route Mall Branch wanting to buy a gift for my 8 year old daughter - on the shelves was a few marked down items - including different my little ponies - the price on the shelve and the packaging was R149.99 when scanned the price showed R199.99</p> <p>I went to the sales counter and showed them it was incorrect - where as the lady got upset with me telling me that customers move the items - I asked her how many customers would move the items to the same location and take the time to pack it?! Where as a guy - I don't know if it might be the manager came and told me - but that specific item was not R149.99 - I asked him to please look at the 3 prices there for ponies one was R179.99 one was R159.99 and one R149.99 which was the one I wanted there was 1 pink one left................................... So where the hell is the R199.99 pony show them to me.............. The lady started raising her voice to me as to which I told her to stuff the toy - I will go to another toy store and buy something there. Both the male and female's response was to laugh it off.........................</p> <p> </p> <p>Please note this is not the 1st time that I get poor service and incompetence from this branch - I never will buy there again!!!! If you don't have a standard of service delivery to your customers then you don't need customers !!!! I will gladly take my service to Game or Pick n Pay or any of those stores - as the level of competence and service is quite high</p>
Hi Lizzy Live,
Thank you so much for reaching out to us.
We humbly do apologize for this experience in store. Kindly be advised that we will be escalating your complaint onto an area manager whom will investigate further. Once feedback has been made available to us we will revert.
Warm Regards,
The Toys R Us Team,
Hi Lizzy Live,
Thank you so much for reaching out to us.
We humbly do apologize for this experience in store. Kindly be advised that we will be escalating your complaint onto an area manager whom will investigate further. Once feedback has been made available to us we will revert.
Warm Regards,
The Toys R Us Team,
Hi Lizzy Live,
Thank you so much for reaching out to us.
We humbly do apologize for this experience in store. Kindly be advised that we will be escalating your complaint onto an area manager whom will investigate further. Once feedback has been made available to us we will revert.
Warm Regards,
The Toys R Us Team,
Hi Lizzy Live,
Thank you so much for reaching out to us.
We humbly do apologize for this experience in store. Kindly be advised that we will be escalating your complaint onto an area manager whom will investigate further. Once feedback has been made available to us we will revert.
Warm Regards,
The Toys R Us Team,
