POOR SERVICE

I place an order on the 30th March, then received communication that the order was ready to be picked. On the 1st April received another update that Your Toys R Us shipment, has been collected and received by Aramex South Africa.

I then made a follow up with them to find out where is my order instead of them calling me they sent an email that they will check with the courier company, then got back to me and advised the courier company informed them that they tried to deliver but couldn't reach me I asked them to advise when did they try to contact me they couldn't answer that question.

I then made another follow up on the 5th April to be told that the parcel will be delivered on Monday, Monday morning I received a call from the courier company informing me that they have my parcel, but they are not sure where exactly do I live as the address they have is taking them to another place.

I told them where i stay they advised that they would have to find someone that works in my area as they are not working that side, to later receiving another update that my parcel is now ready for collection at post net in roodepoort, why would I order something to be delivered yet I know I could actually collect it myself.

*THE SAD PART IT IS MY BABIES FORMULA*