Poor Product Quality
<p>I bought a mic and mic stand, however you have to put your hand over the mic, for the sound to play via the speaker, if you don't it's as though the speaker does not work. What's the point of having a mic stand when you have to put your hand on the mic? I spoke to the manager, he was polite and he told me there are no refunds if the goods are not defective. Not happy with the product quality but forced to keep the item, this is against CPA, i have the slip and all original packaging and went back after 4 days.</p>
Hello Shamshudeen,
Thank you so much for reaching out.
Kindly be advised that we will be escalating this onto an Area manager and they will be in contact shortly.
Warm Regards,
The Toys R Us Team
Hello Shamshudeen,
Thank you so much for reaching out.
Kindly be advised that we will be escalating this onto an Area manager and they will be in contact shortly.
Warm Regards,
The Toys R Us Team
Hello Shamshudeen,
kindly note that after escalation, The Area manager as advised that you are welcome to take the item back into the store to have the item Exchanged.
Please do ensure that you take along, full original packaging and the receipt.
Thank you.
The Toys R Us Team.
Hello Shamshudeen,
kindly note that after escalation, The Area manager as advised that you are welcome to take the item back into the store to have the item Exchanged.
Please do ensure that you take along, full original packaging and the receipt.
Thank you.
The Toys R Us Team.
Hi there, the store manager did offer me an exchange, I browsed the store and did not find anything else that will add value to me, hence I request a refund. I also work close to City View so I would appreciate it if I can go to City View to get the refund. The fact that your area manager did not have the courtesy to pick up the phone and speak to me says alot about your commitment to client service.
Hi there, the store manager did offer me an exchange, I browsed the store and did not find anything else that will add value to me, hence I request a refund. I also work close to City View so I would appreciate it if I can go to City View to get the refund. The fact that your area manager did not have the courtesy to pick up the phone and speak to me says alot about your commitment to client service.