Poor online service

Shocking service from their online system and the manager at Canal Walk Branch.

Purchased a puzzle on Friday online and selected the Canal Walk store where was listed in stock and ready to be collected.

Received message yesterday ready to collect. Went to collect today and not there. Took about 30 minutes for Monique (who claimed to be the manager, but did not behave like one) to say don't know where it is.

Then proceeded to say "take something else of the shelve to the same value".

Felt like I was wasting her time. Had the gall to say,"I did not work the weekend so cannot be responsible if something went wrong".

Got upset with me because I became unhappy with her attitude and service. Did not want to help and kept saying it was not her fault that it was not there and could not find what was ordered. Refused to deal with the fact that I had a SMS from the store saying ready to collect.

Have a very upset son who wanted the puzzle. Will never use Toy 'R" us online store again.