Poor Customer Service from Toys R Us

Approximately 6-8 weeks ago, I purchased a Bounce pram from Toys R Us, Boksburg after a bad experience with a Graca. This morning the front wheel broke off. I went to Toys R Us. I showed their new Manager the damaged pram and explained to him what had happened. He was absolutely disinterested. His colleague, Robin, then tried to have the staff fix it. They were unable to do so correctly and I now have a pram that only goes in a circle to the right! I was then informed that I should take the pram to Evolution and that the repairs would be for my cost. I said that the pram was new and under guarantee, and asked why I should be inconvenienced and pay for repairs. The Manager was unable to explain and had no interest in resolving my complaint. <br> <br> At the store my son saw a Tommy Tank ride-on. It was a demo missing its handles and other parts. They only had one in stock. I said that I could not pay full price for something that was a demo and was damaged. They offered 5% discount. <br> <br> I complained to the Manager about his absolute lack of interest and lack of customer service orientation. His reaction was that I could take my business elsewhere. <br> <br> I haven't felt this short-changed in ages.