Poor Customer Service

I am writing to express my dissatisfaction with the ongoing communication regarding my recent purchase, as well as the lack of support I have received.

I have sent three emails requesting the export code needed for shipping a parcel to Australia for a newborn. Instead of receiving the assistance I needed, I have been met with repeated requests for proof of purchase from Chinelle Langlios, which I have submitted three times.

In addition, I recently received a concerning email that comes across not treating customers fairly. This is completely unacceptable, especially since I have already provided all necessary documentation for my request. Now, I am being told that you are unable to provide the requested export code because I am not using your courier service. This response is extremely disappointing and reflects poor customer service.

Below is the actual email response received 22/09/2025.

Thank you for providing your bank statement. I’ve followed up with our shipping team regarding your request, and unfortunately, we are unable to assist in this instance. As you are not using our couriers, we are unable to share the export/import codes. We recommend reaching out directly to your chosen courier, as they will be responsible for transporting the goods and should be able to assist you further. We do apologize for any inconvenience caused, and trust the above clarifies the matter.