Poor customer service

I have spent more than 3 hours phoning the customer service number. I phoned 36 times on Friday after most the calls were cut or I ran out of Airtime being on hold for more than 2 and a half hours in total. Today I have phoned 14 times and have had the same issues. After 10-15 mins on hold the calls cut. On Friday after my transaction failed my gift voucher balance went from R1500 to zero which after been on hold on my last call for 49 odd mins I finally got through. Yesterday I received one of my orders and I have been trying to get hold of Toys R us to find out whether my friend duplicated his order or whether they *****ed up and duplicated my order. Iv wasted more than 300 Airtime trying to get them to fix their issues.