RMK
Rene' M. Kistan

1 reviews | Active since Dec 2017

29 Dec 2017, 15:53

Poor Customer service

We purchased a VR reality alien blaster toy from the city view branch in Durban for our sons birthday .wasn't compatible with his Android phone;took back next day and wanted exchange but was defused bcos packaging wasn't returned (box

0
Replies (1)
Toys R Us
Toys R Us's reply09 Jan 2018, 14:03
Official

Good Day,

Thank you for reaching out to us.

We must apologise for any inconvenience caused however kindly note that as per the company policy the original packaging of the item is required upon all exchanges and returns.

Warm Regards,

The Toys R Us Team