Pathetic Service

Shockingly pathetic service from Toys R Us! I placed an order online and if the item was out of stock, the system should have said as much instead of wasting my time. Getting a call from someone trying to convince me to take a different item that will be of no use to me is equally as pathetic! What's worse is that other stores have the item I need, but not the store I elected to collect from. Toys R Us Head Offoce should bear the responsibility of sourcing the item from other stores for customers, but NO! Offering me a refund is of no help, as half my order is still at this one particular store. Disappointed is an understatement!!!!!