Pathetic service

I placed 2 orders on 16 and 17 september 2015 with the online store for specials they had. My orders and payment was processed and i received 2 order confirmations. On my numerous enquiries as to when my order will arrive i was eventually contacted by habeebah today who tells me majority of my order is out of stock. How is this possible when my order was confirmed and paid for. It was not out of stock. This is terrible for a store that claims to be the best toy online store. If the product was out of stock when i placed the order it would have not allowed me to order or pay or send me confirmation. They need to substitute the products cos they at fault.<br> <br> <br>