Pathetic online service

Toys r Us online service and customer service are the worst "service" I have ever experienced. They do not deliver, do not give feedback and also do not answer their phones. I orderded a camper as a christmas gift on 5 December. I received an update on 12 December and nothing else. I e-mailed, I phoned - no reply! Finally on 20 December got hold of someone who arranged that I must collect in-store and promised a refund of my delivery fee. Had to follow it up myself and on 3 January was promised a refund again. Today is 7 January and still no refund or feedback or even answering of their phones. They might as well stop this online "service". No one is working there in any case, except on their customers nerves.