1 reviews | Active since Mar 2017
pathetic customer service
<p>Good day</p> <p>On the 15th of March I purchased a pram and c****at that was on sale by toys r us capegate. However they did not have stock that day but I decided to pay for it and they will call me back when it arrives which they never did. Its been 6 days now and I still have not received anything yet. My problem is im due any moment now and im still sitting without a pram and c****at. Im stressed out now because they are not even able to accomadate me in anyway. Please help. Thank you</p>
Hello Natalia,
Many thanks for reaching out to us.
Kindly note that we will be escalating your complaint onto the area manager and store manager so that they are able to advise on the item that you have purchased.
Warm Regards,
The Toys R Us Team
Hello Natalia,
Many thanks for reaching out to us.
Kindly note that we will be escalating your complaint onto the area manager and store manager so that they are able to advise on the item that you have purchased.
Warm Regards,
The Toys R Us Team