ONLINE SHOPPING DISASTER -

<p>I purchased Christmas Gifts for my girls on the online website, the payment was obviously done immediately on the 18 November 2016. I received a call on the 21 November to say that the 4 of the items that i ordered was infact out of stock and incorrectly showing stock on website. I was offered a **** barbie as a replacement i opted for the credit on my account. the Credit was only actioned on the 23 November and reflected in my account days later. My parcel eventually was despatched on the 24 November. I collected it from the courier on the Friday afternoon as i had a Christmas Party on the Saturday which two of the items were for!!!! On collection there was NOT a thing wrong with the packaging but the contents were a totally different story!!!! The one Barbie box was badly damaged and the barbies hand had small pin holes in which was only visible after I gave the barbie to my rather upset daughter at her Christmas Party. Needless to say she is not interested in a broken barbie but the other little girl is totally happy!!!!! The sylvanian furniture i ordered additionally which is for 25 December arrived and was not at all that was advertised on the website. I was charged for a bed, with covers, lamps and books but received a bed only..... I have looked and the item they have supp**** me is infact R20.00 cheaper than what i paid for it. I have tried to be in contact with the ecommerce department, after a week i was told that it would be sorted out i just needed to send photos. well here i sit on the 13 December with the incorrect items and a damaged barbie. Emails that are not answered, messages not returned. </p> <p> </p> <p>The service level that i have received is nothing but DISGUSTING!!!!!!!!!!</p> <p>Stores wont return the items as they were purchased online. I have done 3 return requests online. they say pending and then disappear.</p> <p> </p> <p>I want my correctly supp**** items and i want a none damaged barbie! IS THAT SO MUCH TO AS****</p> <p> </p> <p>Signed</p> <p>an ex TOYS R US ONLINE client</p> <p> </p>