Online order pending 2 months

I have had such a bad experience with my online order that I made and paid for beginning of November, I still have not received my goods. After my last complaint on here they sent an email but the issue is still not resolved and now my emails are never rep****. Completely unacceptable and so disappointing as you expect more from such a well known Company. I will certainly not be doing any more orders and I will fight for a full refund. A response would be greatly appreciated.