Online order but no stock available

Very disappointed with the service from Toys r Us. I place an order on the 24th November for an item which was not on their black Friday special. The items was in stock according to the online status. I did not hear anything from them. I call them on the 7 December and was told that they had no stock and it will be arriving to that day. I called again today and was then told that the item will only arrive on the 15 December.

Online deliveries were supposed to take 4 to 7 days. There has been no communication from toys r us that there is a delay. This was not a Christmas order which was quiet annoying that customer service found it ok to say that it will be here before Christmas.

I could have ordered this item from another supplier. It is ridiculous to sell tem that they have no stock off and not even having the decency to let their customer about delays.

They are in the business of kids toys. My little one is so disappointed as she is on holiday and does not have her gift which I promised.