SS
Sandra S

1 reviews | Active since Apr 2017

05 Dec 2017, 15:14

Online Abyss

I never received email confirmation and cannot log into my online account . I am worried that the email address I registered with has a spelling mistake.

I have emailed twice once on 30th November and again on the 1st December 2017, with no response to date. I have also tried calling and cant get through after holding for 10+ minutes.

I ordered 2 x Items today on the online shop...total including shipping was R334.80

All I ask is if they to assits me and provide me with the order number, and tracking details and also update my login details so that I am able to login.

Shippings details are correct

But I have no clue as to what the progress is, Feels like a big black hole

0
Replies (2)
Toys R Us
Toys R Us's reply05 Dec 2017, 16:01
Official

Dear Sandra,

Thank you for reaching out to us,

We must apologise for the inconvenience caused thus far. Kindly be advised that we will have your review escalated onto the respective department.

Regards,

The Toys R Us Team.

SS
Sandra S's update11 Dec 2017, 11:05
Reviewer Update
Its a week, and other than the above response from Toys R Us I have heard absoulutely nothing, and been contacted by absoulutely no-one, despite my numerous call attempts and atleast 4 or 5 emails. This is ridiculous! furthermore on the initial order, the delivery date was prior to todays date! and still nothing????!!!!!