Not a happy customer

I'm getting really impatient now with this horrible service.. I know we all going through a very tough time with COVID 19. I laybuy a playpen at toys R Us / babies r us in canal walk in February. End of March I was planing on fetching it. We went into lockdown which was to understand. But come on, communication is key, atleast let us know what's happening. No answer if you call their HQ. My baby is due end of May. Can someone please contact me ASAP. Should I rather demand my money back and go to another store??