None delivery

So we ordered a R1000 Hatchimal from the Toys R Us online store on Black Friday. I ordered the Hatchimal on my name and my wife ordered Salvanian family on her name. We received the Salvanians a couple of days later and was happy. But we did not receive the Hatchimal. Upon inspection it was found that the courier company delivered the package to another address. Now that we are trying to get the toy we paid for we are told that Toys R Us are in contact with the courier company to try and get back the toy! So am I supposed to give an open toy to my daughter? A second hand toy? This toy was supposed to be a christmas present to her.

I want Toys R Us to give me the toy I paid for and sort out their issues with the courier on their own time!

Gerhard Oosthuizen