Non existent Gift registry

Dear Toysrus

I registered for a gift registry at the Pavilion branch on 29 Dec 2017 and was told that the registry would be loaded onto the system within 2 days. To date there has been no registration. Some of my baby shower guests went to the store to purchase and were told that no registry could be found. I then contacted Zarina from the store who informed me that there was a problem with the online registry program and that she was unable to load the registry. I personally went to the store 2 days ago and was given the same response by Zarina. Today Zarina called me telephonically to inform me that the situation had not changed despite her informing the head office of the problem. Zarina has tried her best and cannot be faulted.

My baby shower is on 13 Jan 2018. The invites have been sent out listing Toysrus as being on the gift registry. Guest have already gone to the store and found no registry. This is firstly very embarrassing for me. Secondly it has been frustrating for my guests who have been turned away at stores and told that no registry exist for me. Lastly the purpose of a registry is to guide your guests regarding the items that you would prefer to receive to prevent them getting unwanted or unsuitable items, duplicate items, etc. This mishap will result in guests purchasing those unwanted items or duplicate items which i may not be able to return, hence the effort I put into walking through your store while heavily pregnant and selecting items before painstakingly jotting down bar codes to ensure that my guests were able to easily select the items that I most wanted was in vain.

This is really unprofessional and not the kind of service that I expected from a national chain store.