AJ
Andrew J

1 reviews | Active since May 2009

25 Oct 2015, 12:03

No Stock - Misleading Advertising

My 9 year old son read the National Geographic Kids edition a few weeks ago where he saw an advert of the release of some new dinosaur figurines, advertised exclusively for Toys R Us and being released on 25 October 2015 - today. After quite a long wait and numerous requests during the period not to forget to take him on the day, the day arrived. However when getting to Toy R Us early as stocks may have been limited, we were told that had not received any new stock.<br> <br> I was told that they don't receive stock on Sundays, which is fair enough, but then don't advertise that the stock will be available on a Sunday. <br> <br> Are toys stores not supposed to make children happy. Not disappoint them.

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Replies (1)
Toys R Us
Toys R Us's reply27 Oct 2015, 09:21
Official
Hello MWAWJ,

Many thanks for bringing this to our attention.

I do apologize for inconvenience and disappointment that has been caused due to stock availability.

kindly note that I am looking into this and I will revert Asap.

Warm Regards,

The toys R Us Team