No Service

Your service is absolutely horrible. I placed an online order 26/11 and received no confirmation e-mail or anything to acknowledge that you received the order. You do not answer your e-mails nor do you take calls- you were not at the office on Friday as you were having your Christmas lunch, but you do not put a message on your phone line to inform customers- we just have to hold forever until we give up. Finally I got hold of some rude lady this morning that is just telling me that I do not need a confirmation e-mail, as the payment is my confirmation and she cannot tell me when I will receive my stuff as there is a backlog. She also doesn't want to take the order number to follow up, as she will not be able to help me. She then puts me through to another person that doesn't answer and obviously you cannot leave a message as her mailbox if full. I placed that order well in advance as I need some of the stuff for a party that I am attending this Saturday. I will most definitely not do business with this pathetic company again.